FAQ

Frequently Asked Questions

Do You have an Outlet in Estonia or other Countries?
No, we do not have an outlets. Mostly we are selling the fins via our homepage. But we also have dealers in Japan, Russia, France, Spain, Italy, Denmark. Contact us to get a contacts.

How about shipping? Is this this possible to ship the fins all over the world?
The shipping channels we agree each time with every single shipping. Normally in EU we ship the fins via AirMail. Between the continents we use FedEx, TNT etc.
If you send us your shipping data, please be correct to avoid loosing expensive goods. Always add your contact phone number, this way the delivery is faster.

How about the warranty?
The warranty for S and S- stiffness fins lasts 1 year. For S – - the period is six months. The warranty starts 10 days after delivery from Estonia.

How about the breakage?
If happens that you brake your fin, please take some photos and contact us. This feedback gives us opportunity for better analysis. We are taking all breakages very seriously and monitoring the statistics very carefully. We can say that chance to break a fin is less than 1%.

Purchased a fin from you, but the fin head is too big, what to do?
Due to tolerances in board/fin production we are producing the finhead 1/10 mm bigger than the standard TUTTLE / DEEPTUTTLE finbox. This means, that first time you are using your fin, you probably need to sand the finhead until it fits correctly into the box. If you sand it too less and start tightening the screws too early you can easily broke you finhead and this is not covered with 1y or 6m warranty.